
<br/>
<h2>GENERAL RETURN POLICY:</h2>
&nbsp;&nbsp;&nbsp;&nbsp;Unless otherwise indicated, all products may be returned within 30 days from the original invoice date for
refund. A Return Merchandise Authorization Number (RMA) is required for all returns. A 15% restocking fee may apply. Items can be
returned for replacement/repair within their Compuvest.com warranty period. Compuvest.com must be informed of any problems and/or
order discrepancies (wrong product received, shipping damage, or defective product) within 7 (seven) business days from receipt of
product. Compuvest.com does not offer technical support on products it sells. You can request an RMA online.
<br/><br/>
The following guidelines apply to all returns.
<br/>
<ol>
<li/>An RMA number is required for all returns. RMA number is valid for 14 days (product must be received by Compuvest.com within
 14 days of receipt of RMA).
<li/>New retail Items are covered by their manufactures warranty they must be returned directly to the manufacturer.
<li/>The customer must ensure the following in order to guarantee that the return will be honored:
 <ul type='a'>
<li/>Matching serial numbers of returned items to the invoice
<li/>Proper packaging of the returned product
<li/>Keeping/meeting time frames of RMA and Warranty periods
<li/>Ensuring all accessories are returned with product
<li/>Providing the return reason and a detailed description of the problem
<li/>Insuring that the RMA number is visible on the shipping label (on shipping label only, do not write on the retail box)
 </ul>
<li style="color:red;">ITEMS SOLD AS NEW RETAIL WILL ONLY BE ACCEPTED BACK FOR EXACT ITEM EXCHANGE.
ANY EXCEPTIONS MADE TO THIS POLICY WILL BE SUBJECT TO A 25% RESTOCKING FEE.</li>
<li/>A 15% restocking fee applies to all returned products unless: Compuvest.com finds the product defective according to manufacturer
 specifications, the order was damaged during shipping, or Compuvest.com made a mistake in processing the order.
<li/>Shipping charges are non-refundable in all cases where the restocking fee applies.
<li/>Most returns are processed by the RMA department within 10 (ten) business days from the date of receipt. The return status
 may be checked online.
<li/>Compuvest.com reserves the right to make a decision based on test results, whether to replace, repair (by sending it to the
 manufacturer), or to refund in accordance with our return policy.
<li/>All refused packages will be accepted back in stock and credit will be processed within 5 (five) business days from receipt
 of the merchandise less 15% restocking fee and shipping charges.
<li/>No refunds will be made after 30 days from date of invoice. However, replacement under the warranty still remains in effect.
<li/>Store credit is valid for 3 (three) months after the credit is issued.
<li/>In case of exchange/replacement, the original warranty period transfers to the exchanged/replaced item.
<li/>Compuvest.com will not accept any products back that have been physically damaged, burned, abused, misused, neglected,
 repaired or modified.
<li><p style="color:red;">ANY EXCEPTION FROM OUR POLICY IT IS SUBJECT A RESTOCKING FEE 20%.</p></li>
</ol>

<br/>
<h2>EXCEPTIONS TO THE GENERAL RETURN POLICY</h2>
<dl>
<dt>Processors (CPUs) Return Policy</dt>
<dd>Return for refund within: 7 days</dd>
<dd>Return for replacement within: 30 days</dd>
<dd>This is our Detailed Processor (CPU) Return Policy. Physically damaged CPUs cannot be returned to Compuvest.com.</dd>
<dd>CPUs must be returned within 7 days from date of invoice for refund. All refunds on CPUs are made at current market value.</dd>
<dd>Opened retail CPUs may not be returned back under any circumstances - must be sent directly to the manufacturer. No exceptions</dd>
<dd>All bulk CPUs (non-retail packaging) hold 30 days warranty for replacement with Compuvest.com and not be extended. No exceptions</dd>
<dd>Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent/broken pins
are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes (but is not limited to) improper
handling and any other type of damage sustained by irregular use.</dd>
<dd>Compuvest.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation
problem and may void your Compuvest.com return policy.</dd>
<dd>Buyers requesting a refund may have to pay a 15% restocking fee. Compuvest.com wills not
cross-ship replacement CPUs.<dd/>
<dt>Projector Lamps</dt>
 <dd>have a 30 day warranty from the date of invoice. After 30 days, the manufacturer warranty may apply.</dd>
<dt>Backup Cartridges, Tapes, Blank Media (CDs, DVDs, Video/Audio tapes), and Printer Cartridges</dt>
<dd>will only be accepted in original, sealed and unopened packaging. All opened product mentioned will not be accepted
and will be returned back to the customer at the customers' expense.</dd>
<dt>Notebook Batteries</dt>
<dd>have a 30-day dead on arrival warranty only. Defective batteries must be returned back to Compuvest.com
within 30 days from the date of invoice.</dd>
<dt>Printers</dt>
<dd>can only be returned for repair/replacement. No refunds or store credit.</dd>
<dt>Software and Software licenses</dt>
<dd>will only be accepted for return in the original sealed and unopened packaging.
No opened Retail software will be accepted back. OEM Software is 100% non-refundable once purchased and delivered.
OEM version software is intended for system builders only and cannot be transferred to another PC once installed.
Purchasers of this software are required to comply with the terms and conditions of the System Builder License,
including responsibility for providing all end-user support. Compuvest.com is not responsible for any Software incompatibility
and/or support. Software incompatibility does not qualify software as damaged or defective.</dd>
<dt>Cisco products.</dt>
<dd>All Sales of Cisco Authorized Refurbished Equipment are FINAL. No returns for credit.
Any non-working equipment that is still under warranty will be replaced by Cisco Systems.</dd>
</dl>

<h2>ADVANCED REPLACEMENT / CROSS-SHIP:</h2>

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